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To be eligible for a return, items must be unused and in the same condition that you received them. They must also be in the original packaging. Certain types of items, such as personalized or custom products, may not be eligible for return. If you are unsure about the eligibility of your item, please contact us for clarification.
To initiate a return, you must send an email to [email protected] within 30 days of receiving your order. In your email, include your order number, a description of the item you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Please note that returns initiated after 30 days may not be accepted.
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during return shipping.
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
We do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct product without delay. Follow the return request process outlined above to initiate your return.
If you receive a damaged or defective item, please contact us immediately at [email protected]. Include your order number and a description of the issue. We may request photos of the damaged item to assist with your claim. If the item is confirmed to be damaged or defective, we will provide instructions for returning the item and may offer a replacement or refund.
If you have any questions about our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your concerns are addressed promptly. Your satisfaction is important to us, and we aim to provide clear communication throughout the return process.